We are so confident you will love your worthy bottle that we offer 30 day returns.
If it's not love at first sight, please send an email to firstname.lastname@example.org and we can organise a full refund (note: products must be unused and in their original packaging and postage not included).
You can also get a refund or exchange in the unlikely event of faulty or damaged goods. 12-month warranty for breaks not for normal wear & tear. Please return any broken parts to us to recycle.
My lid had come apart! What do I do?
Our lids are made in two pieces and every now and then they can come apart. This is an easy fix. Simply click the top part of the lid back onto the bottom and your good to go! Drop us an email if the problem persists.
My bottle is damaged or I've received the wrong order on arrival?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Why is there a number 2 recycle symbol on the bottom of the bottle? Is there plastic in the bottles?
This is for recycling purposes only - the sugarcane can be recycled with normal plastics in the household recycling bins as they are chemically identical to plastic. Even better, send any broken lids or bottles to us and we can turn them into new sugarcane products making them a close circle lifespan.
There are no plastics or other materials added to worthy bottles. Just sugarcane bioplastic (made completely from plants).