FAQs and Returns


Our commitment to the planet: Return your bottle or any broken parts you are not using anymore. Shoot us an email and we can replace it if it fits under warranty otherwise we can just take it off your hands so it definitely gets recycled and made into more eco friendly products. The bottles can be placed in the household recycling bin or you can return all bottles to us if your local recycling isn’t available and we will turn them into new products.

Returns and warranty

We are so confident you will love your worthy bottle that we offer 14-day returns. If it's not love at first sight, please send an email to hello@worthyau.co and we can organise a full refund (note: products must be unused and in their original packaging and postage not included). You can also get a refund or exchange in the unlikely event of faulty or damaged goods. 12-month warranty for breaks not for normal wear & tear. Please return any broken parts to us to recycle.

FAQs

My lid had come apart! What to do?

Our lids are made in two pieces and every now and then they can come apart. This is an easy fix. Simply click the top part of the lid back onto the bottom and your good to go! Drop us an email if the problem persists. 

My bottle is damaged or I've received the wrong order on arrival?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Tips and Tricks

It's a great idea to wash your bottle before use. Yeah it's nature's gift of sugarcane but it's also been in a factory! Either pop it into the dishwasher or hand wash with hot soapy water.
 
Washing your bottle: Worthy bottles are designed to be easy to use and clean and you can pop them into your dishwasher. Pop the lid open and flat on top or middle rack and the bottle straight up away from anything that could hit it. For best results you can hand wash with a bottle brush. Temps up to 40deg ok. Sometimes you can get a dent in the bottle if it isn’t put in with care (this goes for any plastic bottles).

Washing your tote bag. These guys need some care. Please hand wash or spot clean and line dry. No time for that? You can also machine wash on cold. Please don't pop them in the dryer as they will turn into a mini version!